About Our Baggage Handling Services
Novah Group provides trained baggage handling and ramp support personnel to assist airlines, ground handling agents and airport operators in maintaining efficient and compliant turnaround operations.
Operating within time-critical aviation environments, our teams support the safe movement of baggage from check-in and sortation through to aircraft loading and arrival reclaim — ensuring continuity across the full ground handling cycle.
We understand that baggage operations directly impact on-time performance, passenger experience and airside safety. Our personnel integrate seamlessly into existing airport operations, supporting structured workflows and strict turnaround schedules.
Why People Choose Novah Group
Aviation Grade Security Screening
Leveraging our 30 year heritage in professional security, our handlers are trained to operate with a security first mindset. We ensure all baggage is processed in strict compliance with CAA and DfT regulations, identifying risks before they reach the aircraft.
Fully Vetted and Compliant Teams
We handle the complexities of airport recruitment for you. Every member of our baggage team undergoes rigorous five year background checks and enhanced security vetting, ensuring they are fully cleared for airside and Clearline operations.
Operational Resilience
Airport demands can change in an instant. Novah Group provides a scalable workforce that can adapt to seasonal peaks, flight delays, or sudden surges in passenger volume, ensuring your baggage hall never becomes a bottleneck.
Advanced Manual Handling Training
Safety is non-negotiable. Our staff are expert trained in modern manual handling techniques and the operation of specialised ground service equipment, reducing the risk of workplace injuries and minimising the potential for luggage damage.
Novah Group offers a comprehensive suite of baggage management services that span the entire terminal journey.
Our role begins at the check-in and bag drop, where our staff manage the initial flow of luggage into the sorting system. We specialise in Clearline operations, working alongside security teams to monitor x-ray feeds and manage baggage reconciliation, ensuring that no bag travels without its passenger.
On the ramp and in the baggage hall, our teams manage:
- Aircraft loading and offloading
- Baggage sortation and belt operations
- Airside transfer support
- Turnaround coordination assistance
- Hold security and compliance procedures
- Ground support equipment handling (where authorised)
By integrating Novah Group into your ground handling strategy, you are not just hiring labour; you are partnering with a team dedicated to operational continuity and the protection of your airline’s reputation for reliability.
Aviation-Ready Workforce
All deployed personnel are:
Trained in airside safety and operational procedures
Experienced in live airport environments
Compliant with regulatory and security clearance requirements
Deployed through structured workforce management systems
Our approach combines disciplined operational delivery with scalable staffing capability — allowing airports and airlines to flex resources in line with seasonal demand, peak schedules and network changes.
